| Feature Category: Support | Feature Availability/Price |
|---|---|
| Expedited Response Times1 | Included |
| VIP Hourly Rate | $75 |
| Feature Category: Monitoring | Feature Availability/Price |
|---|---|
| SSL Cert Monitoring | Included |
| Website HTTP/HTTPS Monitoring | Included |
| Domain Name Monitoring | Included |
| Feature Category: Management | Feature Availability/Price |
|---|---|
| Vendor Management (ISPs & Printer) | Included |
| Hardware life cycle planning | Bi-Annually |
| IT Documentaion Portal | Included |
| DNS Management | Included |
| Web Hosting | Included |
| Domain Registration | Included |
| Technology business reviews | Quarterly |
| Feature Category: Reporting | Feature Availability/Price |
|---|---|
| Monthly Executive Report | Included |
| Pricing & Terms | Feature Availability/Price |
|---|---|
| Initital Contract Length | 6 Months |
| Renewed Contract Length | Monthly |
| Minimum # of users | 5 |
| Trip Charge for service calls | $75 per event |
| Feature Category: Productivity | Plan: Essentials | Plan: Standard | Plan: Premium |
|---|---|---|---|
| Microsoft 365 Business Standard + Email Backup | $20 | Included | N/A |
| Microsoft 365 Business Premium + Email Backup | $25 | $10 | Included |
| Feature Category: Support | Plan: Essentials | Plan: Standard | Plan: Premium |
|---|---|---|---|
| Expedited Response Times1 | Included | Included | Included |
| Microsoft App Updates | Included | Included | Included |
| 3rd Party Patch Management2 | Included | Included | Included |
| Instant Connect Remote Support | Included | Included | Included |
| Remote Monitoring and Maintenance | Included | Included | Included |
| Multiple Devices3 | 3 | 3 | 3 |
| Unlimited Remote Support4 | Included | Included | Included |
| Unlimited Onsite Support4,5 | VIP Rate | Included | Included |
| Unlimited After Hours Support4 | VIP Rate | VIP Rate | Included |
| Feature Category: Security | Plan: Essentials | Plan: Standard | Plan: Premium |
|---|---|---|---|
| Managed AV | Included | Included | Included |
| End point Detection and Response (EDR) | Included | Included | Included |
| Company Wide Password Manager + Plus free family plan | N/A | Included | Included |
| Web Filtering - Office | N/A | Included | Included |
| Web Reporting | N/A | Included | Included |
| Web Filtering - Remote/Roaming | N/A | N/A | Included |
| Phishing Simulation | N/A | Quarterly | Monthly |
| Feature Category: Training | Plan: Essentials | Plan: Standard | Plan: Premium |
|---|---|---|---|
| Security awareness training | N/A | Quarterly | Monthly |
| Feature Category: Backup | Plan: Essentials | Plan: Standard | Plan: Premium |
|---|---|---|---|
| Daily Image Backup File Backup Every 15 mins Backup Storage Pool 500 GB (shared) |
Addon | Included | Inlcuded |
| Backup Restore Testing | Addon | Bi-Annually | Quarterly |
| Feature Category: Connectivity | Plan: Essentials | Plan: Standard | Plan: Premium |
|---|---|---|---|
| Remote Desktop Access (WFH) | Addon | Included | Inlcuded |
| Pricing & Terms | Plan: Essentials | Plan: Standard | Plan: Premium |
|---|---|---|---|
| Onboarding Fee Per PC | $150 | Included | Inlcuded |
| Price Per User Per Month | Plan: Essentials | Plan: Standard | Plan: Premium |
|---|---|---|---|
| $150 | $190 | $250 |
| Feature | Price |
|---|---|
| On Prem Server Monitoring and Support | $125 Per Server / Per Month |
| IT Budget Preparation | $995 As Requested |
| Backup Storage Pool 1 TB - (Shared) | $10 / Per Month |
| Domain Registration and Monitoring | $20 Per Domain / Per Year |
Footnotes:
- You can find your Expedited Response Times (SLA) listed at: https://docs.southgatetech.com/shared_article/3tATZoQnokDwAJsEAqkUkTTR
- 3rd party patch management: https://docs.southgatetech.com/shared_article/CnJed5CpvVx4EKBRM1iA93kC
- Can be a combination of Desktop, Laptop, Cell Phone, Tablet. If multiple users share a device, that device counts for each user as a device
- You can send in as many service requests as you like for any of the items in our Inclusion List: https://docs.southgatetech.com/shared_article/G1xkXHMoZDA2EbVLL42UPBLM
- Does not include trip charge